Chances are, more than once, you’ve answered the door to someone offering to replace your lightbulbs or update your heating or cooling systems, as part of a Victorian Government program. Chances are you’ve also wondered if it’s a scam or the real deal.
Here’s what you need to know about the Victorian Government program and how to know if the door-knocker is an accredited provider.
The Victorian Energy Upgrades (VEU) program
The Victorian Energy Upgrades (VEU) program helps Victorians cut power bills and reduce greenhouse gas emissions by upgrading their appliances and equipment. Products include lighting, space heating and cooling, water heating, and draft sealing.
Door knocking under the VEU program is not initiated nor paid for by Victorian Government departments, or official representatives of the government. It is initiated by private businesses that may be participating in the program.
How to know if the door-knocker is an accredited provider
If an accredited provider or third party operating on their behalf contacts you about the VEU program, they must:
- Tell you about the code of conduct and, on request, give you a copy of the code.
- Only market or sell VEU program upgrades to you if you are over 18 years and able to understand the information provided.
- Explain that the program is voluntary and you do not have to take part.
- Explain how they got your address and why they are visiting your house or business.
- Tell you what business they work for.
- Not use high-pressure tactics to sell or market products or services.
- Provide accurate information about the goods or services being provided and their quality.
- Not say things that are false or deceptive – this includes:
- saying they work for the VEU program, the Essential Services Commission or the Victorian Government
- telling you that the Victorian Government gave your telephone number
- giving you incorrect contact details
- making any other inaccurate representations that encourage you to agree to an upgrade.
It is a requirement for lead generators to always wear an identification card that includes the following:
- their photo
- full name
- contact details
- ABN
- main contractor details.
If a door-knocker does not meet these requirements or acts in a way you believe to be coercive or disrespectful, do not let them into your home and email your concerns to the VEU team.
